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Chris Wiese

Objective

A challenging and rewarding position within a growing organization, which will utilize my skills and experience, as well as offer growth opportunity. I wish to further my range of skills and provide to my employer a valued employee with dedication to the company’s goals, morals, and ethics.

Experience

Feb 2012 – Jan 2022 Rackspace Hosting

Windows System Engineer IV

Senior Active Directory Engineer
Supported multiple Active Directory forests and domains
Responsible for SOX, SOC and PCI compliance
Designed and deployed a red forest architecture style Active Directory for customers to increase security.
Designed migration plan to collapse mulitple child domains into a single forest
Responsible for documentation used by support technicians
Perform root cause analysis for issues that have caused downtime and/or violate our service level agreement.

Feb 2011 – Mar 2012 Argo Specialty

Infrastructure Supervisor

Supervisor role for 11 employees
Employee evaluations, raises, and bonuses.
Lead Windows Engineer and escalation point
Managed multiple remote sites
Migrated a datacenter from on premise to colocation facility

Feb 2008 – Mar 2011 Rackspace Hosting

Windows System Engineer II

Lead Engineer for Windows Patching responsible of approving, deploying and troubleshooting patches for over 20,000 servers
Lead Engineer for Asset management solution
Lead Engineer for terminal servers used by support technicians
Backup Engineer for Support Active Directory
Backup Engineer for Infrastructure Media Servers
Backup Engineer for Infrastructure Virtual Servers
Responsible for designing, documenting and enforcing policies and/or procedures with all systems within my control
Responsible for sending communications to entire company and customers regarding patching details.

Feb 2005 – Feb 2008 Rackspace Hosting

Lead Technician

Lead Technician with 65 Medium to Enterprise level accounts
Responsible for technical lead, network design, migrations and capacity planning my account base.
Trained junior level technicians on technologies such as load balancing, Microsoft Clustering, Active Directory, DNS, user account permissions, various email platforms, IIS troubleshooting, and High Availability configurations
Technical Escalation point for Microsoft Exchange design, migrations, and deployment for customer configurations

Dec 2004 – Feb 2005 Technelogic Corp

Systems Engineer

Account manager and System Engineer for Technelogic clients
Managed and Serviced assigned clients Designed Microsoft Windows 2000/2003 Active Directory Structure for clients
Performed Exchange 2000/2003 Design and Migrations
Installed Blackberry devices for clients

Sep 2002 – Dec 2004 Amherst Technologies

Systems Engineer

Account manager and System Engineer for Amherst clients without a supervisor
Managed and Serviced assigned clients Designed Microsoft Windows 2000/2003 Active Directory Structure for clients
Performed Exchange 2000/2003 Design and Migrations
Required to be knowledgeable with all Microsoft Operating Systems and all versions of Microsoft Office
Responsible for designing and deploying Citrix Environments
Installed Blackberry Enterprise Servers for clients
Recommended, configured, and deployed Cisco Pix, Cisco Aironet and Cisco Routers
The only Clear Cube certified technician in the company
Performed Network Analysis and Security Evaluations
Technical assistant during sales calls for sales staff

Aug 2001 – Sep 2002 Riata Technologies, Inc.

Senior Network Consultant

Account manager and engineer for accounts that generated over $100,000 of revenue per year
Maintained client base with no needed supervision
Responsible for servicing Ft Sam Houston and handling all National Server Network (NSN) calls for the San Antonio area
Responsible for maintaining and documenting the network for each client
Upgraded several networks to Windows 2000, mixes and native modes in Active Directory
Assisted in the transition of a client being merged with another company. I was the key technical person to coordinate the merge.

Jan 2001 – Jun 2001 Galactic Technologies

Computer Support and Network Specialist

Administrator of two Windows NT 4.0 servers to include Exchange 5.5, SQL 6.5, and Windows Internet Naming Service (WINS)
Managed Internet Information Server 4.0 with Proxy Server 2.0
Responsible for designing client Local Area Networks
Responsible for generating quotes for clients, ordering parts, receiving parts, building client computers, testing computers, delivery and the setup of computers at the clients place of business
Maintained the Outlook Web Access
Completed installations of Windows 2000 Professional, Windows 2000 Server, Windows 98 Second Edition, Microsoft SQL Server 7.0, Internet Information Server 4.0, Microsoft Office 2000 Professional, and Proxy Server 2.0
Responsible for evaluations and giving appropriate recommendations for upgrading client’s existing computer network
Ensured that Faxserve was functioning properly at all times so the company could receive faxes

Jun 1993 - Jan 2001 U.S. Army

Automated Logistical Supply Specialist

Built Microsoft Access Databases to track number of personnel and generate reports
Trained numerous personnel in Microsoft Word, Excel, Access, and PowerPoint
Assisted in training of IT professionals at Ft Sam Houston, TX in the fields of Windows NT Workstation, and Windows NT Server administration
Completed installations of Windows 95, Windows 98, Windows NT Workstation 4.0, Windows NT Server 4.0, Linux (Mandrake V 6.0), Exchange Server 5.5 and Windows 2000 Professional (beta 3)
Installed and managed DNS, WINS, and DHCP servers
Created and managed professional Web Pages using Microsoft FrontPage 2000
Built and configured PC Computers to access the Fort Sam Houston network
Troubleshot hardware, software and connectivity problems on PC computers with different operating systems.
Upgraded hardware on numerous computers
Made and tested category 5 network cables